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What you need to know about raksasa 123 Terms

Our Terms & Conditions set out how your account works, how we handle deposits and withdrawals through DANA, OVO, GoPay and QRIS, and what happens when you play…

Account security standardPayment process transparencyWithdrawal verification steps
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raksasa 123 What you need to know about raksasa 123 Terms
CONTACT & HELP

How to reach us about Terms questions

If you have questions about these Terms & Conditions, or you need clarity on how a specific rule applies to your account, our support team is ready to help.

Live chat Open the chat icon in the lobby during play; our team responds within 5 minutes during support hours (08:00–23:00 WIB daily).
Email support Send your question to [email protected]; we reply within 4 business hours with a full explanation or account guidance.
Account settings Go to My Account > Legal & Privacy to download a PDF copy of our current Terms or request changes to your account restrictions.
YOUR DATA & SECURITY

How we protect your information under these Terms

Your data security is built into our Terms & Conditions. We encrypt all communications between your device and our servers using industry-standard TLS protocols.

Encryption standard

All account logins, deposits and withdrawals use TLS 1.2 or higher encryption; your password is never stored in plain text.

Data retention

Account records and transaction logs are kept for 7 years per financial regulations, then securely deleted unless legal hold applies.

Third-party access

Your identity and account data are shared only with payment processors (DANA, OVO, GoPay, QRIS partners) and where local law requires disclosure.

Access your data

Request your full account history and personal data via [email protected]; we provide it within 14 days in downloadable format.

Correct errors

If your profile details are wrong, email support with proof; we verify and update your record within 24 hours.

Policy changes

Updates to Terms are sent 30 days in advance via account notification; you may reject them and close your account penalty-free within that window.

Answers to your most asked Terms questions

We've compiled answers to the questions players in Makassar and across Indonesia ask most about our Terms & Conditions, account eligibility, withdrawal rules, and how we handle disputes.

You can close your account anytime via My Account > Settings > Close Account. We freeze your wallet immediately and process any remaining balance to your registered payment method (DANA, OVO, GoPay or QRIS) within 2 business days. You can reopen within 30 days; after that, a new account is created.

Our Terms & Conditions are standard across all players. Individual restrictions — such as Deposit references or withdrawal timings — can be modified by you through Account > Restrictions or by contacting support. Policy-level changes are notified 30 days ahead; you may close your account to reject them.

If you dispute a deposit via your payment partner, notify raksasa 123 support immediately at [email protected] with your transaction ID. We work with your payment provider to resolve it. Chargebacks may trigger account suspension pending investigation.

Our compliance team reviews each withdrawal against your account history, deposit source and identity details to detect fraud. This step usually takes 2–24 hours. We'll email you if we need additional information; payments are sent once verification clears.

Deposit minimums start at Rp 10,000 per transaction; maximums depend on your payment method (DANA, OVO, GoPay and QRIS each have their own partner limits). Withdrawals have no daily cap, but large amounts may require extra verification. Check your account dashboard for current limits.

Email [email protected] immediately with screenshots of the error. Our finance team audits your transaction log and corrects discrepancies within 24 hours. If a game session is disputed, we provide play-by-play records to verify the outcome.

No. Each account is personal and non-transferable. Sharing or using another person's account breaches these Terms and may result in suspension or permanent closure. We detect multi-account activity automatically and will freeze all linked accounts during investigation.

Related Pages

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