Reference

How We Handle Your Account and Data

Your account at raksasa 123 is governed by clear terms that protect both you and our platform.

Account verification rulesWithdrawal & deposit termsData security practicesSupport contact paths
raksasa 123 How We Handle Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal and Account Questions

Live chat support Available 24/7 in English for account verification, withdrawal queries and general account terms. Open the chat widget in the bottom right of your account dashboard or the lobby page.
Email support Send account or legal questions to [email protected] and expect a response within 12 business hours. Include your account ID and a clear description of your issue.
In-account help centre Browse FAQs and policy docs directly in your account under Settings > Legal & Help. Links to account terms, data policy and withdrawal rules are stored there for offline reference.
DATA & SECURITY

How We Protect Your Information and Account Access

Account security

Your password is encrypted end-to-end. We enforce two-factor authentication on withdrawals over Rp 2,000,000. Never share your login details or one-time codes with anyone, including support staff.

Data retention

We keep transaction records, account history and personal information for seven years to comply with local audit and tax requirements. You can request a data export or correction through your account Settings or by emailing [email protected].

Cookie and tracking

We use cookies to remember your login, language preference and play history. Session cookies expire when you log out; persistent cookies help us reduce fraud. Adjust tracking preferences in your account Privacy settings anytime.

Third-party access

We share payment details only with payment processors (DANA, OVO, GoPay, QRIS operators) to clear deposits and verify withdrawals. We never sell your email, phone or gaming history to third parties.

Account changes

To update your phone, email or bank details, open Account Settings > Personal Info, make your change and verify via email. Changes to payment methods require re-verification before the next withdrawal.

Request & delete

You can request a complete data export, account closure or permanent deletion by emailing [email protected] with your account ID. We process requests within 30 days where local law permits.

Frequently Asked Questions About Terms, Data and Account Rights

Yes. Email [email protected] with your account ID and request permanent closure. We will freeze your account immediately and schedule data deletion within 30 days. Any remaining wallet balance will be withdrawn to your registered payment method.

Open the login page and click Forgot Password. Enter your registered email or phone number. We will send a reset link valid for 24 hours. Click it, create a new password and log back in. If you don't receive the email, check your spam folder or contact live chat support.

All four payment methods are regulated in Indonesia and connect directly to your bank. raksasa 123 does not hold your money before deposit — funds move straight from your wallet to your account. Withdrawal verification ensures only you can pull funds out.

If you believe a deposit was double-charged or a withdrawal did not arrive, contact support within 30 days of the transaction. Provide your account ID, the date and amount, and a description. We will investigate and resolve where local law permits.

We share payment information only with DANA, OVO, GoPay and QRIS operators to process your transactions. We never sell your email, phone, identity or play history. Full details are in our privacy policy, accessible under Account Settings > Legal.

On your first withdrawal, provide a valid ID (national ID card, passport or driving licence). Upload a clear photo through Account Settings > Verification. Processing takes 2–4 hours. Once verified, future withdrawals clear faster — most complete within one business day.

No. One account per person is required. Multiple accounts linked to the same ID, payment method or device will be suspended. If you have lost access to an old account, contact support to recover it before opening a new one.